Ikona regulaminu
  1. Online florist 'Katarzynka' provides flowers in Krakow and district of Krakow. However there is possibility to provide flowers out of this region - to that end please contact us to set an individual extra charge.
  2. Different delivery modes and prices you will find in Delivery Conditions.
  3. We provide flowers from Monday to Sunday at time from 7:00 to 21:00. 24 hours a day, 7 days a week offer concerns only to execute in Krakow or district of Krakow.
  4. We take an orders for TODAY no later than to 15:00 and only after your contact with us to confirm chosen flowers availability. Minimal time we need to execute an order is 2 h. The rest of orders we execute next day or in the day you have chosen. We also take orders for wedding bouquets, but not later than 7 days before the day of delivery.
  5. This paragraph is suspended until further notice.
  6. We take orders for holidays no later than 21:00 2 days before delivery.
  7. We cannot guarantee delivery if at least 2 hours before delivery and no later than 15:00 the day of delivery we do not have transfer confirmation.
  8. Each time we do our best to provide flowers on time. However for the reasons independent of us not always we can guarantee exact time of delivery.
  9. We execute those orders that were paid and money are already at our bank account or we received from you transfer confirmation via email or fax. We will inform you through email or SMS that the order will be executed.
  10. Placing an order you are obligated to fill up the order form - enter details of Sender and Recipient.
  11. In case problems with locating delivery address we will try to contact Sender.
  12. In case of Recipient absence courier will try to contact with Recipient to agree on a time of delivery. If there is no phone number to Recipient we will try to contact Sender. Date of redelivery cannot be later, than 21:00 the next day.
  13. We are not responsible for unrealized deliveries because of failure delivery address or absense of Recipient..
  14. All flowers can be added a Note from you to a Recipient. We will not place notes that are vulgar and offensive. Such orders will be cancelled.
  15. Accordance with the Polish law (Ustawa o ochronie danych osobowych) we do not inform with any data to third party, unless situations listed in Privacy Policy point 5.
  16. A free of charge Note is an only way to inform Recipient who is a Sender. Not-signed notes makes delivery anonymous.
  17. We do our best to prepare bouquets and baskets as similar to those from the photos as possible. However some of flowers are seasonally unavailable - in such case we replace them with other as similar as possible.
  18. In case we won't be able to execute you order that has been paid, we'll return your money to your bank account.
  19. Signed rejection is synonymous with acceptation of it.
  20. All our bouquets and baskets are prepared of the best quality and latest flowers and plants.
  21. Any complaints regarding freshness of flowers or plant we accept via email up to 24 h from delivery. Any others complaints will be accepted up to 3 days from delivery.
  22. Filling up the order form and acceptation of it or placing orders via phone or email is synonymous with acceptation of these Terms and Conditions. It is also synonymous with making of the sale and purchase agreement.
  23. Termination of sale and purchase agreement follows only on request one of the parties in written form (sent by email or fax) or by phone, but no later than 21:00 the day before delivery. In case that the agreement was terminated by Sender Katarzynka will return paid money less costs of money transfer in ING Bank Śląski, DOTPAY S.A. or PayPal Inc. depends on which one was chosen. In case that the agreement was terminated by Katarzynka, we will return all paid money.
  24. Possible ways of payment: bank transfer, credit card, e-transfer and cash (only personal collection and only after contact with Katarzynka).
  25. Settlement of credit card and e-transfer transactions is carried out trough Centrum Rozliczeniowe Dotpay or PayPal Inc. depends on which on was chosen.
  26. All disputes unforeseen in these Terms and Conditions are regulated by Civil Code.


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